They will need to dial #144*82*# to get the authorization code. Alternatively, your recipient can also cash out the money at any ATM in Orange Money network (max 100,000 FCFA).They may then receive an SMS to verify the authentication of the transaction Dial #120# on their phone in order to enter their PIN code (code secret) and confirm the withdrawal.Belgium: +32 460 20 73 09 (toll-free) Support is available in French, English, Twi, Wolof and Darija. if your call cant go through, please send us an email instead at: from your registered email address. To do this, provide the agent with their national ID or passport Support is only available in English at the moment. Your recipient might want to upgrade their Orange Money wallet from Lite to Full wallet to increase the receiving limits and avoid cashout fees.Mention to the agent that they are picking up an intra-regional transfer to avoid being charged cashout fees.Provide their phone number and the amount of money they wish to cash out. Your recipient can visit any agent officially partnered with Orange Money.Please find below some useful information to help your recipient to cash out money in Orange Money in Ivory Coast: Please find below some useful information to help your recipient to cash out money in MTN in Ivory Coast:Īt the agency, your recipient will have to validate the transaction with the PIN code that he chose when they opened the mobile account and he will receive a SMS with all transaction details įor more assistance, he can call MTN Customer Service at *133#Īnd also, if it doesn’t work in an agency, it’s always worth trying another one As long as it is a valid wallet with the phone number, the transaction is processed once you confirm payment and the fund cannot be reversed.įor transfers sending to Orange or Wave Money wallets, in case you entered the wrong phone number, and the money hasn’t been cashed out, please send us an email at via your registered email address. If you made a mistake with the recipient’s phone number, unfortunately, there is nothing we can do. Make sure you input the correct phone number. If you sent money to the wrong person or to the wrong number, what can you do? You can send funds up to the maximum limits permitted by our standard sending policies. If you are sending from outside the Eurozone, we will simply charge a small percentage of the exchange rate and no additional transfer fees. You will pay a flat fee of 2 EUR from Europe. How much will you pay to send to Ivory Coast? You can also contact us directly.You can send money to a mobile money wallet via MTN, Orange Money, and Moov. Have you checked your registered email address? Our Support team has certainly sent detailed instructions, so go have a quick check and send us what is amiss. Your transfer could not go through as we still need to receive some documents from you. Use the links below, *from the app*, to send clear and complete pictures of your document(s):Ĭ) You already sent documents but your account is not yet verified Please review before sending to avoid unnecessary delays. NOTE : if the address on the ID does not match, send us a utility bill instead or a bank statement. Your current address as indicated on your Taptap Send account Please send us an ID that is not expired and that shows: We need to receive a proof of address and proof of ID to lift the limits on your account. Your transfer could not go through as your account needs to be verified. Any other reasons specific to your card or bank.For instructions on how to do so, please click here You do not have enough funds? You may want to use another card.You have reached your some limits on your card?.We want you to be able to send money as easily and quickly as possible! Taptap Send does not ever block transactions from our allowed cards. Please contact them and review why with them. You can see some of the most common reasons:Ī) Your bank does not allow the operation There are multiple reasons why a transfer may fail.
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